FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Are you a factory or a trading company?

We are factories that were founded in 2008. Now we have grown into a specialist in flexible packaging.

What's your product range?

Our factories can produce all kinds of plastic & paper flexible packaging including food bag, pet food bag, coffee bag, stand up bag/pouch, zipper bag, spout bag, flat bottom bag, back seal bag/pouch, plastic film roll, shrink sleeve, paper box, paper bag, gift box, corrugated box and paper printing packaging materials etc.

What information is needed to get a quote?

Packaging products’ material structure, thickness, sizes, printing artwork/design, bag/box style, weight per bag/box, quantity and other special requirements should be provided with as much detail as possible for a more accurate quotation.

How to confirm the printing colors?

Colors & Sample: Printing color accord closely with Pantone Guide number or your confirmed samples.

What's the minimum order quantity of product?

It is subject to the size of the packaging. Generally speaking, MOQ for roll film is 500kg; MOQ for bags is based on size. We may also accept sample trial order in small quantity, please contact us to place.

What is the average delivery time?

Samples order usually takes about 10-20 days depending on product type. Mass production order usually takes about 35 days.

What's the delivery method?

We can arrange for the product to be shipped by air, by sea, by courier or by customer request.

Is packaging artwork design service available?

Yes, packaging artwork design service can be provided upon customer request. Please contact us to consult.

Can samples be provided?

Yes, sample of similar products can be provided for free. For the customized samples, the cost will be charged. But the cost will be returned to you when the order quantity will reach a certain quantity in future.

What’s your Payment Terms?

T/T, L/C, Western Union, Cash, others can be negotiated.

If there was a quality problem happened? How would I get the compensation?

Normally, we can make sure the packaging products quality according to your color, material and technical requirements. But if there is a quality problem, we will be making compensation for you according to the number of quality problems.